The voice mail systems for hotels manage the telephone voice messages for the patrons and hotel administrators. A standard telephone with a message waiting indicator mwi serves a purpose in the rooms as the user interface. The voice mail system includes a computerized system which integrates together with the facilities available in the hotel pabx via a computer telephony interface hardware cti, The hotel s Asset administration system pms via a rs232 interface or a TCP/IP protocol interface. The voice messages are stored on the hard disks or a separate storage device attached to the computer system. The voice mail system is an engaging audio interface response system ivrs that interacts with multiple callers concurrently with time using prerecorded voice prompts and records the messages in user s own voice and saves the same in mailbox of the guests. Once a message is received the message waiting indicator in the telephone handset glows and the guest can access his messages using the same ivrs. If the guest the pms, Is reviewed sends a command to the voice mail structure combined with the guests voice messages can be either deleted immediately or stored for retrieval at a later stage by the operator.